Thank you for shopping with Dirty Roots Limited. We’re committed to delivering your natural, vegan, and cruelty-free skincare safely and efficiently.
1. Order Processing
-
All orders are processed within 2–5 business days after payment has been received.
-
Orders are fulfilled and shipped directly by our trusted manufacturing partner, to ensure the freshest products and the most efficient delivery process.
-
You will receive a confirmation email once your order has been dispatched, including tracking details where available.
2. Shipping Times
Delivery times vary depending on your location:
| Region |
Estimated Delivery Time |
| United Kingdom |
7–14 business days |
| Europe |
10–18 business days |
| Rest of World |
12–25 business days |
These time frames are estimates and may vary during busy periods or due to customs delays.
3. Shipping Costs
4. Customs, Duties & Taxes
-
International orders may be subject to customs duties or import taxes once the parcel reaches your destination country.
-
Dirty Roots Limited and our manufacturer are not responsible for these charges — they are the responsibility of the customer.
5. Order Tracking
Where available, a tracking number will be emailed once your order has shipped. Please allow 3–5 business days after dispatch for tracking updates to appear.
6. Delayed or Lost Orders
If your order hasn’t arrived within the estimated timeframe:
-
Please check your tracking information.
-
Contact us at dirtyroots.ltd@gmail.com and we’ll liaise with our manufacturer's logistics team to investigate.
-
Replacements or refunds will be handled in accordance with our Refund Policy.
7. Changes to Shipping Policy
Dirty Roots Limited reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the revised date.
Contact Us
If you have any questions about your order or shipping, please contact us:
📧 dirtyroots.ltd@gmail.com
🌐 www.dirty-roots.com
