At Dirty Roots Limited, we genuinely care about our customers and love hearing from you β whether you have a question about your order, need skincare advice, or simply want to share your experience with our products.
Weβre a small but passionate team, and while we may take a little time to respond, we promise every message is read and answered personally.
1. How to Reach Us
You can contact us anytime using the details below:
π§ Email: dirtyroots.ltd@gmail.com
π Website: www.dirty-roots.com
π¬ Business Name: Dirty Roots Limited
π Registered in: United Kingdom
2. Response Times
We aim to reply to all messages within 1β3 business days, excluding weekends and public holidays. During busy periods (such as product launches or holiday seasons), responses may take a little longer β but weβll always get back to you as soon as possible.
3. Order or Product Enquiries
If your enquiry relates to an order, please include:
This helps us locate your order quickly and work with our fulfilment partner to resolve your query.
4. General Enquiries
For general questions, feedback, or collaboration opportunities (e.g., wholesale, influencers, partnerships), please contact us at dirtyroots.ltd@gmail.com with the subject line General Enquiry or Collaboration Proposal.
We love working with people who share our values of sustainability, honesty, and empowerment.
5. Social Media
You can also reach out via our official social channels:
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Instagram: @Dirty_Roots_Limited
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TikTok: @dirty.roots6
(Please note: for order-specific issues, email is always best so we can track your request.)
6. Customer Care Promise
Your satisfaction matters to us. We treat every enquiry with care, confidentiality, and respect.
Our mission is to ensure your experience with Dirty Roots β from browsing to delivery β is simple, transparent, and positive.
Dirty Roots Limited
Rooted in Nature. Made for Real Skin.
π§ dirtyroots.ltd@gmail.com
π www.dirty-roots.com
